Mchary Glass Cloche Pendant 10″ 14″ 18″

Product information

Frequently Asked Questions & Answers
1. Are your products the same as the famous brands?

We just use the same materials, colors, sizes and production process. We have our own factory to produce and manufacture these lamps.

2. Why are your prices so cheap?

We closed all our offline stores to focus on online sales. All our costs have been reduced. Our products come from our own factories.

Therefore, we keep our prices reasonable while giving our customers the highest standard of product quality.

3. After I receive the lamp, can I return it if I don’t like it?

We support refund after you receive the product, but you need to ship it to our designated shipping address at your own expense, and we will start refunding after we receive the product

After checking that there is no problem, we will start refunding. Our refund will deduct our shipping cost and refund the principal amount of the product.

In order to ensure your interest and reduce the loss, we have a good plan as follows.

We will take pictures and video before shipping, and we will ship it to you after you are sure you like it, but you need to make a note or contact customer service support when you place your order to explain the situation.

4. Do you replace parts damaged during shipping free of charge?

Yes, we will give you free replacement parts if there is a defect in shipping or manufacturing. But you need to provide some photos and videos to prove the product is faulty.

5. What should I do if there is a problem during the installation?

We recommend to check if the parts of the luminaire are complete one week before the installation in advance.

Our fixtures are very easy to install and can be installed by an average electrician.

If there are some unsolvable problems during the installation process, you can contact customer service support for help. Note that violent operation is prohibited. Unless there is a very good solution.

6. Can I get a full refund because of quality issues?

We support full refund due to quality issues. (Pictures are required as evidence)

We will also give you options

1). We send you a new replacement product

2). If you don’t like it anymore, we’ll give you a full refund.

7. How long does it take to receive my product?

Our logistics are divided into standard transportation and express transportation:

We usually use standard transportation (sea shipping) to deliver goods to customers, free of charge, and the transportation time is generally 10-15 working days.

We also provide fast shipping methods (DHL\UPS\Fedex), the shipping time is 5-7 working days. Depending on the product, additional shipping fees will be charged, please contact customer service for details: support@selienlamps.com

In case of special products, our customer service will contact you to determine the time.

8. How long does it take to get shipping information?

Generally, the product will be handed over to the logistics provider after it is processed. It is greater than 1-3 days to get the logistics information after the products are handed over to the logistics provider.

9. Are bronze and black the same color?

Bronze and black are not the same color. If you need pure black. You need to confirm with our customer service. Because the production process is different.

10. I have a high ceiling? Can I customize the length of the rods or the length of the cord?

If the height of the ceiling is very high, you need to confirm the length of the rods, cord and chain with our customer service.

Orders & Discounts & Coupon Codes

I am a contractor and need to buy a large quantity of products, can I get a trade discount?

Yes, please contact us at support@selienlamps.com and we will provide you with discount information.

I am a designer and need to buy a large quantity of products, can I get a trade discount?

Yes, please contact us at support@selienlamps.com and we will get you information on discounts.

I just want to buy some lights for my new house and don’t have a large order, is there a way for me to get a discount too?

Yes, if you are a new customer, you can subscribe to us and we will give you a newcomer discount code.

What payment methods do you accept?

VISA, Master Card, Discover Card, American Express Card, Shop Pay.

More information about the products
What kind of materials are used in our products?

Most of our products are made with high quality brass and K9 crystal.

How should I prepare when shopping for lighting?

First, know your budget. Second, if possible, look for pictures from magazines that reflect your tastes. Third, gather fabric or color chips for any areas you want to redecorate.

What is the best way to install my new light or chandelier?

Installation instructions are included with every item we sell. If you are unsure about the installation, we recommend that you contact a licensed contractor or electrician.

Is the Selienlamps chandelier made in the USA?

No, Selienlamps chandeliers are manufactured in Asia, such as China.

How do I clean my fixture?

Before cleaning, make sure the current is off.

Clean the metal parts with a soft cloth, dampened with a mild liquid soap solution. Wipe clean and polish with a very soft, dry cloth. Under no circumstances should any metal polish be used, as its abrasive nature may damage the protective coating on metal parts.

Wooden parts can be polished with a fine furniture polish, but care should be taken to avoid getting the polish on metal surfaces.

Never use an automatic dishwasher to clean glass or crystal shades. Line the sink with a towel and fill it with warm water and a mild liquid soap. Clean the glass or crystal with a soft cloth, rinse and wipe dry.

Do your products come with any guarantee?

Yes, all of our products come with a 3-year manufacturer’s warranty that covers normal wear and tear.

Are your products UL listed?

Our electrical parts are UL listed and meet US safety codes and are installable by electricians.

Security and Privacy
Is it safe to order on the internet through Selienlamps?

Yes. All information is encrypted via SSL during transmission to ensure maximum security. For more information on security and privacy, please click here.

Didn’t find what you were looking for?

Don’t find the answer to your question about shipping? Please contact us and we will get back to you as soon as possible.

Free Shipping and Free Return within 30 Days

Shipping Costs and Transit Times

Selienlamps offers free standard shipping on all orders.

We usually use standard transportation (sea shipping) to deliver goods to customers, free of charge, and the transportation time is generally 10-15 business days.

We also support expedited transportation, with the shipping method (UPS/Fedex/DHL), and the shipping time is 5-7 business days. Additional shipping charges are required, please contact customer service: support@selienlamps.com

Returns
Returns: Returns accepted within 30 days of receipt (natural days)
Refunds: Once we have received and inspected the returned item, refunds will be issued within 10 business days.
We will combine your previous payment channels and refund you in the same way.

For more information, please contact our Customer Service

Email: support@selienlamps.com
Phone: +1 2014943872

For more information, please feel free to read the Shipping policy and Return policy.

We offer custom service, you can contact us by email (support@selienlamps.com) and tell us your customization requirements. Our designers will try their best to help you realize your ideas. Let everyone can design their favorite lights. And we will make them from our factory and ship them to you by air, no middleman, affordable price.

Customization

1. If you want to custom some special size or color when choose the lights on our website, Please provide us with the following information:

The product link or model number of the product.

The information of the color and size or other you need to customize.

If can, please send us your actual application scenario (for we can give the most suitable design solution to you)

2. Other websites or physical stores' lamps and lanterns. Please provide us with the following information:

The picture or design drawing you have.

Specify base size, material, color, bulb type or others.

Customize Size & Color

If you find a specific design of chandelier that you like, but you just need a different size or color.

Simply send us an email to support@selienlamps.com with the following information

Which product – it will be best to send us the SKU number or the link to the product.
The specific color that you want for the base, like gold or chrome.
The specific size about the width, depth and height, like W 32” X D 10” X H 10”. Not sure what size to choose for your space? No worries, check out this detailed chandelier size guide blog that we wrote which should be able to answer most of your chandelier size questions and guide you to choose the right size.

Our designers will get back to you within 1-2 business days with a quote. And we will send you a customized invoice through email once you are ready to place the order.

NOTE: Customized items are covered by our 1-year manufacturer warranty, however, not eligible for cancelation, return, or exchange. Customized invoice will take 8-10 weeks with free shipping. Expedited shipping is availbale with extra cost.

Customize Design

If you have a specific chandelier design in your mind and did not find it on our website, we could be able to help as well.

Simply send us an email to support@selienlamps.com with the following information

An image or simply a design drawing of the chandelier that you want.
The specific color that you want for the base, like gold or chrome.
The specific size about the width, depth and height, like W 32” X D 10” X H 10”. Not sure what size to choose for your space? No worries. Please Contact us for support.

Our designers will get back to you within 1-2 business days with a quote. And we will send you a customized invoice through email once you are ready to place the order.